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Malaysia: How to Apply RM50 ePenjana [The Complete Q&A]


Rejoice! The Malaysian government's short-term economic recovery plan in response to the COVID-19 pandemic comes in the form of ePenjana (a type of e-wallet) with an amount of RM50 for all Malaysians.

While it brings a sigh of relief for many Malaysians, several questions have arisen regarding the offer and its processes.

But do not worry, we have compiled the Top 10 Questions and Answers regarding ePenjana!


1. Who can apply for ePenjana?

Anyone who meet the following qualifications;

  • A Malaysian citizen
  • At least 18 years old (as of December 31 2020)
  • Annual income below RM100,000 (according to LHDN records)
  • Download the MySejahtera App and register as a user

2. What is the amount offered by ePenjana?

ePenjana is an initiative under the National Economic Revitalization Program (PENJANA) to encourage Malaysians to use contactless transactions, such as e-wallets. Its other objective is to ensure the public downloads the MySejahtera App, where authorities can track potential COVID-19 cases.

Under ePenjana, the government is offering RM50 to the nation, distributed through a designated e-wallet platform such as Grab, Touch and Go and Boost. 

It also offers gifts vouchers, cash rebates and discounts in the forms of points.


3. Are there any restrictions?

If you need RM10 for a meal, this offer is enough to last for five meals.

The government has also put in place restrictions to ensure no aid abuse.

  • Eligible individuals can apply once and through one e-wallet platform ONLY. If approved, no other submissions from other e-wallet platforms.
  • Applications are valid from 8:00 a.m. on July 31, 2020, to 11:59 p.m. on September 24, 2020; use is limited until 11:59 p.m. on September 30, after which they will remove automatically.
  • ePenjana amounts are not transferable or redeemable.


4. What's the difference among the available e-wallets?

Under the ePenjana scheme, the designated e-wallet platforms are Boost, GrabPay, and Touch'n Go.

Touch'n Go is currently offering the best deal with coupons and rebates worth over RM300, check out Touch'n Go's ePenjana Terms and Conditions for more details.

Grab offers weekly coupons worth over RM 75, check out Grab's ePenjana terms and conditions.

For the Boost section, it's coupons over RM80 + lucky draw (with a Myvi car as the grand prize!) to attract customers, check out Boost's ePenjana strip for details.


5. How to apply?

Make sure your phone has the following;

  • 'MySejahtera' App
  • One of the three e-wallets (Boost, GrabPay or Touch'n Go).

Next, once your MySejahtera App is registered, follow these steps;

  1. Download from: GAMMA, Apple App Store, Google Play Store, Huawei AppGallery, Malaysian Government App website.
  2. Once downloaded, tap on the app and fill in your registration information (full name on your IC and other information).

Then, choose one of the three e-wallets (Boost, GrabPay and Touch'n Go).

Download via: Apple App Store, Google Play Store, Huawei AppGallery

  1. Once the download is complete, tap on the app and follow the instructions to register as a new user (those who have already registered, log in).
  2. Follow the instructions of the e-wallet and proceed with the application.
  3. The eWallet operator will validate the application following the eKYC process and issue the amount to those who qualify within five days.

6. Why haven't I received my ePenjana yet?

The e-wallet platforms indicate that it takes five days to review.
Some users have received get their aid money within hours; others have taken days to receive it.
If you've just applied for less than five days, we suggest you be patient.
If it's been more than five days, move on to questions 7 and 8.

7. I've applied and the e-wallet pops up with a message saying it's not qualified?

There are two possibilities here;

  • You did not meet the conditions in the first question.
  • The profile could not match/complete message not submitted.

If you are not eligible for the aid money (check the first question), then there is nothing you can do.

If you have a problem with your profile, check your profiles to make sure your IC full name, ID and phone number are correct.

Because as we know, someone who can't apply for ePenjana because the MySejahtera App name is abbreviated!

8.What about rejected applications?

For rejected applications etc., you could try contacting the following e-wallet customer service for assistance.

But remember, all appeals should be processed by September 24.

(a) Boost-Telephone: 603-2260 9494
(b) GrabPay
-Telephone: 603-2788 1300
-Website: ePenjana-(MY)
(c) Touch 'n Go
-Telephone: 603-5022 3888


9. What is an e-wallet?

An e-wallet is a way to pay for goods through an app on a smartphone.

It's not much different from a credit or debit card, except that the medium of payment changes from "card" to "app". Usually, users need to transfer money into their e-wallets before they can use it.

This mode of payment does not require any physical contact to transfer money and pay bills.


10. Downloading two apps at once and giving so much information, is my data safe?

First of all, e-wallet operators do not have access to any personal data from the Malaysia National Registration Department (JPN) and the Inland Revenue Board of Malaysia (LHDN).

All verifications involving nationality, income, age, etc., are verified by the above department. All privacy data related to e-wallets is protected under the Personal Data Protection Act 2010 (PDPA) policy.

The MySejahtera App is owned and operated by the Malaysian government, supported by the National Security Council (NSC) and The Malaysian Administrative Modernisation and Management Planning Unit (MAMPU).

The MySejahtera App developed under the Prevention and Control of Infectious Diseases Act 1988 [Act 342].

Therefore it is an offence to provide false information under Section 22 of this Act and Section 233 of the Communications and Multimedia Act 1998.

This article is a cooperation article between and IQI Global.

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